Delete your MyStay account

MyStay (Android app com.mystay.africa) — for guests and hosts.

Option 1: in the app

1. Open MyStay and go to the Profile tab.
2. Tap "Delete my account".
3. Read the warning, enter your password, and confirm.

The deletion happens straight away and you are signed out. It cannot be undone.

Option 2: on this page

If you cannot open the app, this page lets you sign in with the email and password you use for MyStay and delete your account (JavaScript is required for the form). We check your password so nobody else can delete your account.

What happens to your data

Removed immediately

• Your sign-in. You can no longer log in, and other users see "Deleted user" instead of your name.
• Your profile photo, gender and nationality.
• Your notification token, wishlist and host contact settings.
• The text of your chat messages, and the notes you wrote on bookings.
• For hosts: your listings are taken down and their contact details removed.

Kept for 5 years

Booking records, M-Pesa payment, payout and refund records, and wallet entries are kept for 5 years from the day you delete your account, because the law requires us to keep financial records.

We also keep your name, email address, phone number, national ID number and ID photos for 5 years, stored securely and apart from the app. We need them to deal with complaints or disputes about a booking, for example if a host reports a guest. Other users cannot see them. Only authorised MyStay admins can, and each time one is opened it is recorded in a log. After 5 years they are deleted.

When we cannot delete yet

An account cannot be deleted while there is a pending or upcoming booking, a refund or withdrawal still being processed, money left in a host wallet, or an unpaid balance owed to MyStay.